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Privacy Policy

1.1     Policy Overview

At CVP, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Data Protection Officer, CVP Limited, Priory Mill, Castle Road, Studley, Warwickshire. B80 7AA.  Alternatively, you can telephone 01527 854222.

1.2     Who are we?

We’re CVP, the country’s largest reseller of professional videography, cinematography and broadcast gear dedicated to helping everyone make better television, video and digital film. CVP is a registered company (no. 02391457). The registered address is 23 Shield Drive, West Cross Industrial Park, Brentford, Middlesex. TW8 9EX.

1.3     How do we collect information from you?

We obtain information about you when you register with us as a customer using our website or through conservation with our Account Management team, for example, when you contact us about products and services, to buy equipment or book repair/servicing, to create or edit ‘kits’ or to sign-up to an event or one of our newsletters.

1.4     What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you buy online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

1.5     How is your information used?

We may use your information to:  process orders that you have submitted/made, carry out our obligations arising from any contracts entered into by you and us, dealing with enquiries/questions/returns etc, dealing with competition entry, seek your views or comments on the services we provide, notify you of changes to our services, send you communications which you have requested and that may be of interest to you (these may include information about products, events, promotional offers etc), process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for duty for HMRC etc). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

1.6     Who has access to your information?

We will not sell or rent your information to third parties.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example Worldpay and Paypal to process card payments or finance companies for facilitating credit arrangements or courier companies for ensuring delivery of goods/order fulfilment). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the CVP Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. 

When you use the secure online payment pages, you are redirected to a secure third party payment portal (e.g. Worldpay or PayPal etc), our third party payment processors specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We will not share your personal information with third parties for marketing purposes (other than we may share details with Trustpilot to enable you to rate our service and leave a review if you have opted-in to CVP’s marketing activities).

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers.  However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

1.7     Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, services, events, promotions and news then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone on 01527 854222.

1.8     How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, update your online account profile directly, speak with your Account Manager over the phone or write to us at: Data Protection Officer, CVP Limited, Priory Mill, Castle Road, Studley, Warwickshire. B80 7AA.

You have the right to ask for a copy of the information CVP hold about you and we will provide this information free of charge provided that your request is fair and reasonable (we may charge £10 for information requests that are deemed to be repetitive, unreasonable or onerous).

1.9     How we protect against the loss, misuse or unauthorised alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. We don’t store any credit or debit card details (we are PCIDSS accredited) and we do our utmost to protect all other details (including encryption and protection with 256 Bit encryption on SSL - when you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer).

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

1.10     Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

1.11     Use of 'cookies'

Like many other websites, the CVP website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

  1.12     Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

1.13     16 or Under

We do not knowingly provide services to customers under the age of 16.  It is a requirement of business that all CVP customers are over the age of 16.

1.14     Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if you are buying goods for delivery outside of the EU and our chosen courier company is located outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

1.15     Website recording

Our web site may also use a web site session recording service. CVP liaise with Google and Hotjar who have developed products that are capable of recording mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data.   Anonymised session data generated during such visits may be used for aggregated and statistical reporting by Google and Hotjar.

1.16     Policy review

We keep this Policy under regular review. This Policy was last updated in April 2018.

Terms and Conditions

In these terms and conditions, the following terms shall have the following meanings:


A company registered in England and Wales under no. 02391457

Registered office and trading address:

23 Shield Drive, West Cross Industrial Estate, Brentford, Middlesex, TW8 9EX

Telephone: 0208 380 7400



"Buyer", "you", "your" etc. A purchaser or potential purchaser of goods and/or services from CVP

CVP supplies professional equipment and services to the television industry and is primarily a business-to-business supplier.

The following terms and conditions apply to all sales.

Please note that if you are dealing as a consumer, the additional provisions set out in Condition 22 below also apply to the sale.

1 General

1.1 These terms and conditions ("Terms and Conditions") apply to all offers, quotations and sales of goods and/or services by CVP to any Buyer. If CVP and Buyer have entered into a separate written contract relating to the sales of products, or the provision of services, including without limitation a reseller or distributor agreement (but not, for the avoidance of doubt, any Buyer terms and conditions), these Terms and Conditions shall additionally apply to purchases under the separate agreement to the extent they are not inconsistent with the terms of that separate agreement.

1.2 Any agreement between CVP and Buyer shall be binding only if and to the extent that an individual order is expressly accepted by CVP in writing. CVP shall have full discretion in accepting or rejecting any order.

1.3 Except as set forth in Condition 1.1above, these Terms and Conditions shall be exclusive of and prevail over all other terms and conditions, written or oral, implied by trade custom or course of dealing, wherever appearing or however introduced (including those in catalogues specifications or any Buyer terms and conditions, request for quotation, order or confirmation) unless expressly otherwise agreed by CVP in writing. All other terms or conditions are expressly rejected by CVP. Buyer agrees to be bound by these Terms and Conditions whether or not expressly so stated in any order, confirmation or otherwise. Each deviation from or modification of these Terms and Conditions requires the express written agreement of CVP in each instance. Modification or waiver of any provision in one instance shall not constitute modification or waiver in any other instance.

1.4 Buyer may not without CVP’s prior written consent assign all or any of its rights under any contract incorporating these conditions.

1.5 Any reference in these Terms and Conditions to CVP shall be taken to include all members of CVP’s group (meaning CVP, any subsidiary or holding undertaking from time to time of CVP, and any subsidiary undertaking from time to time of a holding undertaking of that CVP, as such expressions are defined in section 1162 of the Companies Act 2006).

2 Quotations

No quotation given by CVP either verbally or in writing shall constitute an offer.

3 Specification

3.1 Goods are supplied in accordance with the relevant manufacturer’s standard specifications but CVP reserves the right for it and/or manufacturers to make such improvements and modifications in such specifications without prior notice as it and/or they consider(s) desirable in the circumstances and without any further liability to Buyer, without obligation to modify or change any goods previously delivered or to supply new goods in accordance with earlier specifications, unless CVP agrees otherwise in writing and subject always to Buyer paying any additional charges that may be payable therefore.

3.2 If CVP or its suppliers wish to make any improvements or modifications to any goods to be supplied to Buyer that would affect form, fit or function, CVP shall not implement such improvement or modification without the prior agreement of Buyer.

3.3 If Buyer wishes to change the specification of any goods to be supplied by CVP then CVP shall not be obliged to agree to such change. If CVP does agree to any proposed change requested by Buyer then CVP shall be entitled to adjust the price, delivery and warranty accordingly.

3.4 All technical information and particulars of goods and performance given by CVP are given as accurately as possible but are not to be treated as binding or as forming part of any contract with Buyer unless specifically confirmed or agreed by CVP in writing.

4 Packing

The specification for packaging the goods shall be entirely at the discretion of CVP who shall have the right to pack all goods in such manner, with such materials, and in such quantities as CVP thinks fit, and who shall not be obliged to comply with any packaging instructions or requests from Buyer. The cost of special packaging, if agreed or deemed necessary by CVP, shall be an additional charge.

5 Price

5.1 Unless otherwise accepted by CVP in writing the price of the goods shall be the relevant price in CVP’s current price lists at the date of purchase or pre-order (in the case of the latter, with a confirmed purchase order or deposit) (whichever is the sooner), subject always to Conditions 5.2 and 5.3.

5.2 Prices are subject to alteration by CVP at any time. CVP shall notify Buyer of any alteration in price, whereupon Buyer may cancel the contract (without liability to CVP) by giving notice in writing to CVP within 7 days.

5.3 In the case of pre-ordered goods that are purchased by CVP in a currency other than pounds sterling (GBP), final pricing is subject to fluctuation in foreign exchange rates and will be agreed between CVP and Buyer before completion of the sale. Once pricing has been agreed and CVP has ordered the goods, Buyer may only cancel its order in accordance with Condition 17.

5.4 Buyer shall bear the cost of any applicable sales, value added, excise, or similar tax in relation to the goods unless Buyer provides CVP with a tax exemption certificate or licence acceptable to the taxing authorities before shipment. Prices are exclusive of VAT and other taxes, and ex-works (see below).

6 Pre-orders

In the case of pre-orders where a manufacturer RRP isn’t available at the time of order, CVP will communicate final pricing to Buyer at the earliest possible opportunity. Buyer may cancel a pre-order provided it does so in accordance with Condition 17.

7 Delivery

7.1 All orders are subject to the cost of packing and carriage to Buyer’s nominated address in mainland United Kingdom by CVP’s standard method of transportation. Any requests from Buyer for delivery outside mainland United Kingdom or other than by CVP’s normal method of transportation are subject to CVP’s prior agreement and shall entitle CVP to adjust the price and delivery terms accordingly. Whilst CVP will use reasonable endeavours to keep to any agreed delivery date, it accepts no liability whatsoever for any loss or damage resulting from delay however caused nor shall late delivery or non-delivery be a basis for cancellation of any order by Buyer. CVP may make part deliveries. No partial delivery shall affect Buyer’s obligation to pay for any other part of the order.

7.2 The Goods shall be at your risk from the time of delivery. You (and/or any person taking possession of the Goods on your behalf) shall be responsible to inspect the conditions and quantity of the Goods, upon collection/delivery. Goods shall be signed for on receipt. The acceptance of the Goods at the delivery point shall be deemed to be a confirmation of the condition of the Goods and of your acceptance of the Goods at such condition. Any alleged discrepancy in delivery must be notified to CVP in writing within 24 hours of receipt of the goods. If Buyer fails to bring any such discrepancy to the attention of CVP in writing within such period, Buyer’s rights in respect thereof shall be deemed to have been waived.

8 Payment

8.1 For approved account Buyers, full payment is due within one calendar month from the date of CVP’s invoice.

8.2 Value Added Tax is charged on UK and EU sales at the prevailing rate on the value of the invoice. VAT will not be charged to VAT registered non-UK EU companies who provide their VAT registration number at the point of sale.

8.3 CVP reserve the right to suspend deliveries if any prior invoice is outside the agreed terms, and will charge interest on overdue amounts from the due date until the date payment is received, both before and after any judgment, at a rate of 2% per month.

8.4 CVP reserve the right to make limited goods such as used goods or special orders available to other Buyers when the goods have originally been allocated to a finance application that has been on referral for more than 7 days. If a finance application goes on referral it is because the finance company requires more information from the Buyer and it is the Buyers responsibility to ensure that it is resolved quickly.

9 Risk

The risk of loss or damage to the goods shall pass to Buyer upon delivery of the goods at Buyer’s authorised trading premises or designated delivery address specified in the order by Buyer or to a carrier on Buyer’s behalf (whichever is sooner) whereupon Buyer shall be responsible for obtaining and paying for appropriate insurance. Buyer accepts that in signing for/accepting delivery of goods from CVP that they have checked that all items ordered are present and correct. CVP shall have no liability for presence and/or condition of goods once Buyer (or Buyer’s representative) has received/signed for delivery. In instances where deliveries are made to specified ‘safe places’ or ‘nominated neighbours’ specified by the buyer in their account with a delivery company/courier the buyer is deemed to have set out the way in which they are happy to have the goods delivered and the delivery is deemed to have been received/completed.

10 Property in Goods

10.1 CVP shall retain title to the goods until it has received payment in full of all sums due and/or owing in connection with the supply of all goods and services to Buyer at any time. For these purposes CVP has only received payment when irrevocably credited to its bank account.

10.2 If any goods owned by CVP are attached to, mixed with, or incorporated into other goods not owned by CVP, and are not identifiable or separable from the resulting composite or mixed goods, title to the resulting composite or mixed goods shall vest in CVP and shall be retained by CVP for as long as and on the same terms on which it would have retained title to the goods in question.

10.3 Buyer shall store goods owned by CVP in such a way that they are clearly identifiable as CVP’s property, shall maintain records of such goods identifying them as CVP’s property, of the persons to whom it sells or disposes of such goods and of the payment made by such person for such goods. It will allow CVP to inspect these records and the goods themselves on request. All goods supplied by CVP in Buyer’s possession shall be presumed to belong to CVP (unless Buyer can prove otherwise).

10.4 CVP shall be entitled to trace the proceeds of sale and any insurance proceeds received in respect of goods owned by CVP immediately prior to their sale. Such proceeds shall be held by Buyer on trust for CVP.

10.5 If Buyer fails to make any payment to CVP when due; enters into bankruptcy, liquidation or receivership or a composition with its creditors; has a receiver, administrator or manager appointed over all or part of its assets; becomes insolvent; ceases to trade; or if CVP has reasonable cause to believe that any of these events is likely to occur, CVP shall have the right, without prejudice to any other remedies:

10.5.1 to enter without prior notice any premises where goods owned by CVP may be, and to repossess and dispose of any goods owned by CVP so as to discharge any sums owed to CVP by Buyer; and

10.5.2 to require Buyer not to resell or part with possession of any goods owned by CVP until Buyer has paid in full all sums owed by it to CVP; and

10.5.3 to withhold delivery of any undelivered goods and stop any goods in transit. Unless CVP expressly elects otherwise any contract between CVP and Buyer for the supply of goods shall remain in existence notwithstanding any exercise by CVP of its rights under this Condition.

11 Claims

Any Complaints against CVP (other than those referred to in Condition 6) must be made within one month of the date upon which Buyer became aware or ought to have become aware of the circumstances giving rise to the complaint. All complaints not so filed are waived.

12 Warranty and Limitations of Liability


Conditions 12.2 to 12.6 (inclusive) apply to all goods sold or supplied and all services provided by CVP. Additional Conditions are applicable to the sale by CVP of ex-demo, reconditioned and/or used stock (see Condition 12.7 below).

12.2 CVP warrants that goods sold hereunder shall be free of defects in materials and workmanship and will conform to any agreed specification(s) at the time of delivery and for such period thereafter, if any, as notified by CVP to Buyer in writing. If Buyer alleges that the goods were defective at the time of delivery to Buyer, Buyer shall forthwith notify CVP in writing of the alleged defects and shall, at CVP’s option, return the goods and packing at its own expense to CVP or, or where so directed, hold the goods and packing for inspection by CVP. If the goods are proved to have been defective at the time of delivery CVP undertakes to arrange for the repair or replacement of such defective goods free of charge.

12.3 This Condition 12 sets out the entire financial liability of the parties (including any liability for the acts or omissions of their respective employees, agents and subcontractors) to each other in respect of:

12.3.1 any breach of these Terms and Conditions however arising;

12.3.2 any use made or resale of the products or services by Buyer; and

12.3.3 any representation, statement or tortious act or omission (including negligence) arising under or in connection with these Terms and Conditions.

12.4 Nothing in these Terms and Conditions shall limit or exclude the liability of either party for;

12.4.1 death or personal injury resulting from negligence; or

12.4.2 fraud or fraudulent misrepresentation; or

12.4.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979; or

12.4.4 breach of section 2 of the Consumer Protection Act 1987.

12.5 Without prejudice to Condition 12.4, neither party shall under any circumstances whatever be liable to the other, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any:

12.5.1 loss of profit; or

12.5.2 loss of goodwill; or

12.5.3 loss of business; or

12.5.4 loss of business opportunity; or

12.5.5 loss of anticipated saving; or

12.5.6 loss or corruption of data or information; or

12.5.7 special, indirect or consequential damage

suffered by the other party that arises under or in connection with these Terms and Conditions.

12.6 Without prejudice to Conditions 12.4 or 12.5, CVP's total liability arising under or in connection with these Terms and Conditions, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the total value (excluding VAT and delivery) of the goods or services being purchased by Buyer.


CVP warrants that goods sold hereunder shall be free of defects in materials and workmanship and will conform to any agreed specification(s) at the time of delivery and for 90 days thereafter. Please note that image processing blocks (including CCD and CMOS variants), magnetic head assemblies and batteries (unless otherwise specified) are excluded from this warranty to the fullest extent permitted by law, and CVP shall have no liability in respect thereof.

13 Confidential Information

13.1 Buyer shall not, without CVP’s written consent, disclose to any third party any secret or confidential information supplied by CVP to Buyer. For the purposes of this Condition 13, any quotation, render, offer or similar document and all contents thereof and all items referred to therein shall be deemed to be confidential.

13.2 Buyer shall not copy or reproduce drawings, specifications, or other written material supplied by CVP in connection with the goods or any of the goods themselves or any part thereof.

13.3 Buyer shall indemnify CVP against any and all costs, claims, expenses, demands, losses or liabilities, which CVP may suffer or incur as a result, whether direct or indirect of any breach of this Condition 13.

14 Compliance with Laws

Buyer expressly agrees that it will not export or permit export of any CVP goods, or use or permit the use of any CVP goods, other than in accordance with all applicable laws (including complying with and obtaining appropriate permits in accordance with all applicable export and custom laws).

15 Force Majeure

CVP shall, without prejudice to any other provisions hereof, be entitled to cancel or rescind any contract and shall not be liable for any loss or damage if its ability to perform its obligations under the contract is in any way adversely affected for any reason whatsoever not within CVP’s control, or by commercial unfeasibility including the failure by CVP’s suppliers to fulfil their obligations, the denial or cancellation of necessary permits or licenses or substantial increases in the costs of performance.

16 Buyer’s Default

Should Buyer make default in any payment or otherwise be in breach of its obligations to CVP under these Terms and Conditions or compound with or execute an assignment for the benefit of its creditors or commit any act of bankruptcy or being a company enter into voluntary or compulsory liquidation or suffer a receiver, administrator or manager to be appointed over all or part of its assets or take or suffer any similar action in consequence of debt, CVP may, without prejudice to any other rights, cancel any undelivered or uncompleted portion of the order and stop any goods in transit.

17 Cancellation of Orders

17.1 No cancellation of any order by Buyer shall be accepted by CVP unless:

17.1.1 the cancellation is received by CVP in writing; and

17.1.2 CVP accepts the cancellation in writing and is paid by Buyer (a) the sales value to CVP of that part of the goods completed and work done in connection with the order; (b) the sales value of any items or materials bought by CVP which cannot reasonably be used elsewhere by CVP and (c) any other costs and liabilities which CVP incurs by reason of Buyer’s cancellation.

17.2 Any extra cost or liability incurred by CVP due to suspension of work or of deliveries or lack of or mistaken instructions from Buyer or to any interruptions or delays attributable to Buyer shall be added to the price of the goods and/or services and paid for by Buyer.

17.3 Goods supplied in accordance with Buyer’s order cannot be accepted for return without the advanced written consent of CVP. This must be obtained by contacting us by telephone or e-mail and is subject to the following conditions:

17.3.1 You have changed your mind and wish to cancel the order and return the goods in their original unopened and undamaged packaging within 14 days of the date of our invoice. In this case, a handling charge/re-stocking fee of 25% will be applicable. Shipping charges are not refundable. Both the 25% and our original shipping charges will be deducted from the total refund. The Buyer is responsible for returning the goods to CVP** and any refund will not be given until the goods have been checked by CVP on receipt.

17.3.2 If you believe your goods to be faulty and you wish to return them complete, undamaged and with their original packaging for a full refund this must be done within 14 days of the date of our invoice. Buyer is responsible for returning the goods to CVP**. A refund will not be given until the goods are confirmed to be faulty by a CVP technician. Additionally, CVP will confirm that the goods are complete and in their original and undamaged packaging. In all cases, CVP will do their utmost to complete the checks within 1 working day of receipt of the goods at CVP premises.

17.3.3 You believe your goods to be faulty and wish to return them for repair/replacement under the manufacturer’s warranty. Buyer is responsible for returning the goods to CVP**. Once the goods have been received, a CVP technician will confirm the fault and where the goods are confirmed to be faulty, a repaired or replacement product (in accordance with the manufacturer’s warranty conditions) will be sent to the customer by courier service. We reserve the right to charge for the shipping charges incurred during the return of the goods to the customer. If the goods are not found to be faulty, all return delivery charges will be the responsibility of the customer.

17.4 If such consent is given a re-stocking charge of 25% will be made. Returned goods must be unused, undamaged and complete with all original and undamaged packaging and then packed in an additional outer box or covering to ensure that the product and its original packaging are returned without damage. Returned goods must be of current design and must be sent carriage paid and at Buyer’s risk. Computer software and hardware / software bundles are not eligible for return unless they remain sealed in their original packaging. CVP are unable to authorise the return of special order and non-stock items.

** Please note that CVP accept no liability for loss or damage that may occur to goods being shipped to us and therefore we recommend that Buyers undertake additional insurance with their chosen carrier as a precautionary measure. We can arrange collection return of goods; however the cost of this service will be borne by you.

18 Software

18.1 All Software products supplied by CVP (whether embedded in ROMs or other hardware or contained on disks or other media) including all related manuals and documentation (collectively "Software") are proprietary to their respective manufacturers and are copyrighted with all rights reserved.

18.2 All Software received by Buyer is delivered subject to the terms of the related license agreement as provided by the relevant software manufacturer.

18.3 CVP does not warrant that functions contained in the Software shall meet Buyer’s requirements. CVP makes no warranty for the performance or suitability of any supplied software.

18.4 Software cannot be returned for refund or replacement.

18.5 Buyer acknowledges that it shall have no rights in the Software or any trade mark, trade name, or service mark used in association with the Software.

18.6 In all cases, whether or not expressly contained in the related license, Buyer agrees not to (i) disassemble, decompile, reverse engineer, merge or combine with other software, copy, translate, adapt, vary or modify any Software (in whole or in part), (ii) communicate or disclose any Software (in whole or in part) to any third party, or (iii) distribute any Software (in whole or in part) in any form except as expressly permitted by applicable law.

18.7 Save as provided in this Condition 19, no warranty of any type is deemed implied and is expressly excluded, and in no case shall CVP be deemed responsible for indirect damages or other damages suffered by Buyer as a result of the acts or omissions of CVP.

19 Miscellaneous

19.1 All amounts due under these Terms and Conditions shall be paid by Buyer to CVP in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

19.2 The agreement between Buyer and CVP is personal to the parties and Buyer shall not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations thereunder without the prior written consent of CVP.

19.3 These Terms and Conditions constitute the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to the subject matter hereof. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms and Conditions.

19.4 No variation of these Terms and Conditions shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

19.5 No failure or delay by a party to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

19.6 Except as expressly provided herein, the rights and remedies provided under these Terms and Conditions are in addition to, and not exclusive of, any rights or remedies provided by law.

19.7 If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this Condition 19.7 shall not affect the validity and enforceability of the rest of these Terms and Conditions. If any provision or part-provision of these Terms and Conditions is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.

19.8 Where Buyer is more than one person (whether natural, body corporate or otherwise), each such person shall be jointly and severally liable for their obligations under these Terms and Conditions.

19.9 Nothing in these Terms and Conditions is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.

19.10 Any notice given to a party under or in connection with these Terms and Conditions shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case).

19.11 Any notice shall be deemed to have been received:

19.11.1 if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; or

19.11.2 if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second business day after posting or at the time recorded by the delivery service.

19.12 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

19.13 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation (including non-contractual disputes or claims).

19.14 If any dispute arises in connection with these Terms and Conditions, the parties will attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. Unless otherwise agreed between the parties, the mediator will be nominated by CEDR. To initiate the mediation a party must give notice in writing (ADR notice) to the other party to the dispute requesting mediation. A copy of the request should be sent to CEDR. No party may commence any arbitration in relation to any dispute arising out of this agreement until it has attempted to settle the dispute by mediation and either the mediation has terminated or the other party has failed to participate in the mediation, provided that the right to issue proceedings is not prejudiced by a delay.

19.15 Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this Condition.

19.15.1 The number of arbitrators shall be one.

19.15.2 The seat, or legal place, of arbitration shall be Birmingham.

19.15.3 The language to be used in the arbitral proceedings shall be English.

19.15.4 The governing law of the contract shall be the substantive law of England & Wales.

20 Additional terms and conditions for price match

20.1 Prior to the point of sale CVP will endeavour to match the price on most products subject (but not limited) to the following criteria:

20.1.1 The competitor must be UK based and an officially appointed dealer for the manufacturer of the goods in question.

20.1.2 The competitor must have the goods in stock and available for purchase.

20.1.3 The competitor's price is verified in writing on our request.

20.1.4 The goods and level of after sales support on offer must be identical (model number must be identical with identical warranty).

20.1.5 We do not price-match eBay or Amazon sellers.

21 Additional terms and conditions for sale of spare parts

21.1 All spare parts purchased from Creative Video Productions will carry a 90 day warranty.

21.2 Return of unwanted spare parts without completion of our RMA (Returned Materials Authorisation) form and issuance of an official RMA number is not accepted. Please therefore contact the CVP service department on + 44 20 8380 7401 to be sent an RMA form and RMA number before you return any goods to us.

21.3 CVP accepts no responsibility for shipping costs associated with the return of spare parts.

21.4 Individual parts with a value in excess of £350+VAT each that have been ordered in error may be returned for credit within 10 days of purchase provided they are returned unused and in their original and unopened packaging.

21.5 Any non-faulty part below £350+VAT is not eligible for return.

21.6 An administration charge of 20% of the invoice price will be applied to all returns of goods correctly supplied.

22 Additional terms and conditions for sale to ‘Consumers’

22.1 Whilst CVP is primarily a business to business supplier and as such contracts for the sale of goods outside the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we recognise that in some instances consumers will purchase goods from us. In these circumstances, the following additional provisions take effect and are effectively incorporated into these Terms and Conditions.

22.2 Cancelling goods

22.3 With prior consent you can cancel your order in writing within 30 days of receipt. If your order consists of multiple goods, the 30 days runs from when you get the last of the batch. Please ask us for a copy of our cancellation form.

22.4 If you believe your goods to be faulty and you wish to return them complete, undamaged and with their original packaging for a full refund this must be done within 30 days of the date of our invoice. Buyer is responsible for returning the goods to CVP**. A refund will not be given until the goods are confirmed to be faulty by a CVP technician. Additionally, CVP will confirm that the goods are complete and in their original and undamaged packaging. In all cases, CVP will do their utmost to complete the checks within 1 working day of receipt of the goods at CVP premises.

22.5 Please also note that goods must be returned to us within 14 days of cancellation by you.

22.6 CVP will provide a refund within 14 days of receiving the goods back. CVP will make a deduction from the amount refunded if the value of the goods has been reduced as a result of you/your representatives handling the goods more than was necessary.

22.7 CVP will refund basic delivery charges (if paid by the consumer customer), the cost of returning the item(s) to CVP will be met by the customer (e.g. CVP will NOT be liable to refund the customer for return of items).

22.8 We may have to cancel an order before the goods are delivered, due to an event outside our control or the unavailability of stock. If this happens:

22.8.1 we will promptly contact you to let you know; and

22.8.2 if you have made any payment in advance for goods that have not been delivered to you, we will refund these amounts to you.

22.9  The product guarantees described above are in addition to, and do not affect, your legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

** Please note that CVP accept no liability for loss or damage that may occur to goods being shipped to us and therefore we recommend that Buyers undertake additional insurance with their chosen carrier as a precautionary measure. We can arrange collection return of goods; however the cost of this service will be borne by you.

23 Personal data

23.8 We will use the personal information you provide to us to:

23.8.1 provide the goods and/or services ordered;

23.8.2 process your payment for such goods and/or services; and

23.8.3 inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

23.9 You agree that we may pass your personal information to credit reference agencies and that they may keep a record of any search that they do.

23.10 We will not give your personal data to any other third party.

23.11 Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.

24 CVP Rewards Loyalty Scheme

The CVP Loyalty Scheme is promoted and operated by Creative Video Productions Ltd and is a separate arrangement to the matters referred to in, and is provided outside of, the standard terms and conditions of working with CVP. Creative Video Productions Ltd does not participate in any provision of credit or banking and is solely responsible for the CVP Loyalty Scheme.
These are the terms and conditions which apply to your membership of the Creative Video Productions Ltd (CVP) Loyalty Scheme (‘the Scheme’) and the allocation of CVP points on purchases made online with us and against Kits created. ‘Account’ means an online account with CVP.
The Scheme enables you to earn CVP points when paying for goods or services bought online only.  The scheme does not reward points against the purchase of goods or service made over the telephone, in person or ‘offline’ in any other capacity. The overall price paid remains the same whether you participate in the Scheme or not.
24.1.      The Scheme is promoted by CVP (‘we’) and is available to all persons who create an online account and complete a qualifying transaction and/or who create kits which qualify for rewards and/or points.

24.2.      Membership of the Scheme is entirely at our discretion, and accordingly, we reserve the right to refuse any applications.

24.3.      CVP points will be allocated at the following rate: 
a.      Qualifying online retail purchases (excludes express payments), Account holders will earn one point for each full £1 spent. 
b.     For creating qualifying Kits, account holders will earn 10 points
c.      Qualifying customer/third party spend against a unique kit created by an account holder will earn points at the rate of 1 point(s) for every 1 £GBP spend in purchasing that specific kit in its entirety . 
d.     We reserve the right to vary the points available, and the rate at which points will be allocated, from time to time or to cease to offer points.
e.     CVP points are awarded 30 days in arrears of the transaction being completed and settled in full.  No points will be awarded in the event that a transaction is refunded, cancelled, voided, credited or in dispute.
f. Points are currently valid for a period of 12 months from the date they are issued. We reserve the right to remove any points which are inactive for 12 months. Expired points cannot be transferred, redeemed or reinstated.
g.     Points can only be allocated for qualifying orders that were completed on or after 18th September 2017.
h.     Points will not be awarded against purchases of goods or services made using CVP rewards or CVP points for part or all of the purchase.  Where a CVP or manufacturer promotional voucher or code has been redeemed against a part or all of the purchase of goods or services points will not be awarded. CVP reserve the right to vary the quantity of points awarded against any given transaction.

24.4.      CVP points cannot be earned on any transactions that are not completed online.  At the time of completing these terms this includes, telephone sales, sales in person-in branch, all credit account sales and sales made where the balance is paid for in part or wholly by points/rewards or credits.  CVP reserve the right to include or exclude any transactions in the Scheme at our absolute discretion.

24.5.      We may from time to time offer you CVP bonus points for specific online promotions, subject to availability, but you will always be advised of the bonus points when the offer is made.

24.6.      Spend on purchases made in foreign currencies (e.g. not GBP) will be converted to a sterling value in line with the prevailing exchange rate at the time of the transaction so that points can be allocated in the Scheme.

24.7.      We reserve the right to vary the CVP points available, and the rate at which points will be allocated, from time to time or to cease to offer CVP points.

24.8.      CVP points can only be exchanged for rewards. CVP points and reward vouchers cannot be transferred from one person or Account to another unless specifically notified and agreed by us.

24.9.      You may not be able to earn or redeem any CVP points whilst you are in breach of your Account terms and conditions. Where we believe that there has been a breach of your notified Account terms and conditions, we may withdraw CVP points already allocated and/or remove you from the Scheme, at our discretion.

24.10.  CVP points will only be added in relation to a valid Account at the time that purchases are applied to your Account or may be added at our discretion within the rules laid down by this and other Schemes as may be notified from time to time.

24.11.  CVP points will be converted to CVP reward vouchers at the end of the period and available for you to see online. Any CVP points not converted to CVP reward vouchers will be carried over until the next CVP reward vouchers award date and will be shown on your reward statement. Collection periods will be approximately every three months, or as notified.

24.12.  We reserve the right not to send account holders an  email in the event that the points balance has not changed from the previous statement, or insufficient points have been earned to generate reward vouchers. Minimum reward value is £1, equal to 100 points, and the minimum reward level mailed each collection period will be at our discretion.

24.13.  CVP reward vouchers will be valid for the dates shown online. CVP reward vouchers that are presented after the expiry date stated will not be valid, unless specifically agreed by us. CVP reward vouchers may only be redeemed against products/service offered online by CVP (at at the time of redemption.

24.14.  No change will be given where purchase is less than the face value of the voucher.

24.15.  CVP reward vouchers are only valid online with CVP at

24.16.  CVP reward vouchers cannot be used to pay your Account balance.

24.17.  We reserve the right to substitute or remove product ranges/services/offers available for redemption using CVP reward vouchers at any time without notice.

24.18.  If a product is bought solely using CVP reward vouchers any refund will be given in credit vouchers. No cash refunds will be given in these circumstances. Where applicable, credit vouchers will be refunded to equal the value of CVP reward vouchers originally tendered.

24.19.  Your membership of the CVP Scheme starts when your Account is opened, or when we determine the Scheme is available to you and ends when your Account is closed or when we determine that the Scheme is no longer in operation. This Scheme is operated by Creative Video Productions Ltd.

24.20.  We reserve the right to withdraw or cancel the Scheme at any time giving Account holders seven days’ notice in writing.

24.21.  We reserve the right to change or amend the Terms and Conditions of the Scheme. Any changes will be notified by email to the registered email address provide by the account holder.

24.22.  A copy of these Terms and Conditions can be obtained from Creative Video productions ltd, 23 Shield Drive, West Cross Industrial Estate, Brentford, Middlesex. TW8 9EX.

24.23.  We reserve the right to take any appropriate action where the Account holder has breached the Terms and Conditions of the CVP Loyalty Scheme.

24.24.  In the case of dispute, the decision of CVP shall be final.

24.25.  Please make sure your Account name, email address,  password are kept up-to-date and accurate to minimise security risks

24.26.  These Terms and Conditions do not affect your legal rights.

25.1 Important Warranty Exclusions - CVP 

CVP product warranties do not apply to: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the manufacturers Product’s specifications; (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) to damage caused by operating the Product outside the user manual, the technical specifications or other published guidelines for the product; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of the manufacturer or an Authorized Service Provider; (g) to a Product that has been modified to alter functionality or capability without the written permission of the manufacturer; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Product; (i) if any serial number has been removed or defaced from the Product; or (j) if CVP receives information from relevant authorities that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the product, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).

CVP Loyalty Scheme Data Policy
I understand that membership of the CVP Loyalty Scheme will mean that members of CVP may use transactional data on my Account for the purposes of analysis and so that specific CVP Loyalty offers may be made to me. I may opt-out of receiving CVP Loyalty Scheme communications at any time by contacting and I acknowledge that this will result in my membership of the CVP Loyalty Scheme ending.
Creative Video Productions Ltd. Registered office: 23 Shield Drive, West Cross Industrial Estate, Brentford, Middlesex, TW8 9EX.  Registered No: 02391457 (England and Wales).